A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays.
The problem started last week and has gotten worse.
Which of the following is MOST likely the cause of this problem?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The MOST likely cause of a laser printer picking up multiple sheets of paper from one of its paper trays is a worn or dirty separation pad (Option A).
The separation pad is responsible for ensuring that only one sheet of paper is picked up at a time from the paper tray. Over time, the pad can become worn or covered in debris, causing it to lose its grip on the paper and allowing multiple sheets to be picked up at once.
The feed roller (Option B) is responsible for pulling the paper from the tray and advancing it through the printer. If the feed roller is worn or dirty, it can cause paper jams or feeding problems, but it is less likely to cause the specific issue of multiple sheets being picked up at once.
The registration roller (Option C) is responsible for aligning the paper as it passes through the printer. If this roller is worn or dirty, it can cause paper misalignment or skewing, but it is not likely to cause the specific issue of multiple sheets being picked up at once.
The duplex assembly (Option D) is responsible for printing on both sides of the paper. If this assembly is malfunctioning, it can cause paper jams or feeding problems, but it is not likely to cause the specific issue of multiple sheets being picked up at once.
Therefore, based on the symptoms described in the question, the separation pad (Option A) is the MOST likely cause of the problem.