A technician has identified malware on a user's system.
Which of the following should the technician do NEXT according to malware removal best practices?
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A. B. C. D.D.
C. Update the antivirus software and run a full system scan.
When malware is identified on a user's system, the next best step is to isolate the infected system from the network to prevent further infection or spread of the malware. After that, the technician should proceed with malware removal best practices, which involve updating the antivirus software and running a full system scan.
The reason for updating the antivirus software is to ensure that it has the latest definitions of malware signatures, so it can detect and remove the latest threats. Running a full system scan will help to identify and remove all instances of the malware that may have infected the system.
Enabling System Restore and creating a restore point is a good practice, but it should not be done before the malware has been removed. This is because some types of malware can infect the restore points, which means that restoring to an earlier point could bring back the malware.
Educating the user about how to avoid malware in the future is also a good practice, but it should be done after the malware has been removed. This is because the user may inadvertently spread the malware or re-infect the system if they are not aware of how to avoid malware.
Moving the infected system to a lab with no network connectivity is an extreme measure that may be necessary in some cases, but it is not the next best step in malware removal best practices. It may be necessary in cases where the malware is particularly virulent or the system is critical to the operation of the organization. However, in most cases, updating the antivirus software and running a full system scan will suffice.