Certified Marketing Cloud Administrator: Updating Marketing Cloud SFTP User Password

Update Marketing Cloud SFTP User Password

Question

A Marketing Cloud admin has been asked to update their Marketing Cloud SFTP user password.

Where in Setup could they accomplish this task?

Answers

Explanations

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A. B. C.

The correct answer is A. Users.

In Salesforce Marketing Cloud, the Marketing Cloud SFTP (Secure File Transfer Protocol) user is used to transfer data between external systems and the Marketing Cloud. As a best practice, the password for the SFTP user should be updated periodically to ensure data security.

To update the password for the Marketing Cloud SFTP user, the Marketing Cloud administrator can follow these steps:

  1. Log in to the Marketing Cloud account and navigate to the Setup menu.
  2. From the Setup menu, select the "Users" option.
  3. Locate the Marketing Cloud SFTP user from the list of users.
  4. Click on the username to access the user details page.
  5. Scroll down to the "Login Information" section.
  6. Click on the "Reset Password" button.
  7. Enter the new password in the "New Password" and "Confirm Password" fields.
  8. Click on the "Save" button to update the password.

It is important to note that the Marketing Cloud SFTP user password must be updated in any external system that uses the SFTP user to transfer data to or from the Marketing Cloud. This ensures that the SFTP connection is not disrupted due to an incorrect password.