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You use business process flows for all Dynamics 365 opportunities.
Some opportunities are closed before business process flow durations are calculated.
You need to ensure that business process flow duration values are calculated.
Solution: Change the opportunity to an inactive state.
Does the solution meet the goal?
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A. B.B.
The solution presented, which is to change the opportunity to an inactive state, does not meet the goal of ensuring that business process flow duration values are calculated for opportunities that are closed before the duration is completed.
Business process flow durations are calculated based on the duration of each stage in the flow, which is defined by the organization using Dynamics 365 Sales. When an opportunity is closed before the duration is completed, the duration values for the stages in the flow are not automatically calculated.
Changing the opportunity to an inactive state does not trigger the calculation of the business process flow duration values. The inactive state does not activate any workflows or business rules that would automatically calculate the duration values.
A better solution to ensure that business process flow duration values are calculated for opportunities that are closed before the duration is completed is to create a workflow that triggers when an opportunity is closed. The workflow can use a combination of conditions and actions to calculate the duration values based on the date the opportunity was created and closed, and update the duration fields in the opportunity record.
Therefore, the correct answer is B. No, the solution does not meet the goal of ensuring that business process flow duration values are calculated.