You are employed as an administrator for your company's Dynamics 365 for Customer Service environment.
You have been tasked with setting up Twilio SMS for the customer service division.
Which of the following is required for this configuration? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D.BC.
https://neilparkhurst.com/2020/11/06/omnichannel-for-customer-service-twilio-for-sms/Twilio is a cloud-based communication platform that allows businesses to send and receive SMS, MMS, and other forms of communication via APIs. To set up Twilio SMS for the customer service division in Dynamics 365, the following two requirements must be met:
Explanation:
Account ID: An Account ID is a unique identifier assigned to a Twilio account when it is created. It is required to authenticate API requests to Twilio's platform. To set up Twilio SMS for the customer service division in Dynamics 365, you must have a Twilio account, and you will need to provide the Account ID to Dynamics 365 for Customer Service to establish a connection to Twilio's platform.
Auth Token: An Auth Token is a secure authentication token generated by Twilio that is used to authenticate API requests to its platform. It is also required for Twilio SMS configuration in Dynamics 365 for Customer Service. The Auth Token is paired with the Account ID and is used to establish a secure connection between Dynamics 365 for Customer Service and Twilio's platform.
In summary, to set up Twilio SMS for the customer service division in Dynamics 365, you need both an Account ID and an Auth Token. The Account ID is used to identify your Twilio account, and the Auth Token is used to authenticate API requests to Twilio's platform.