You have a Microsoft 365 subscription and have assigned Microsoft 365 E5 licenses to your users.
Some of your users have issues with their exchange online mailboxes, so you submit a support ticket to Microsoft.
You want to ensure that Microsoft cannot access your content to perform service operations without your approval.
The solution should allow Microsoft Engineers to make a data access request for a limited amount of time.
From the Microsoft 365 admin center, what should you enable?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A
Office 365 Customer Lockbox is a feature which enables customers to control how a Microsoft support engineer is going to access customer data when investigating and troubleshooting some service issues related to customers Office 365 tenant.
This is typically after the customer has raised a ticket with Office 365 Support.
Option B is incorrect.
This service allows users in your organization to use Microsoft Whiteboard and collaborate on shared whiteboards.
Option C is incorrect.
This service lets you set the privacy statement of your organization.
Option D is incorrect.
This service lets you choose whether Bing can learn from your organization's search behavior to better its results.
Reference:
To know more about Customer Lockbox, please refer to the link below:
The correct answer is A. Customer Lockbox.
Customer Lockbox is a feature of Microsoft 365 that allows customers to control and audit access to their content by Microsoft personnel during service operations. When a service operation requires access to customer content, a request is made to the customer, who then decides whether to approve or reject the request.
Enabling Customer Lockbox ensures that Microsoft engineers cannot access customer content without explicit permission. This helps protect customer data from unauthorized access and ensures compliance with data protection regulations.
In addition, Customer Lockbox provides transparency and auditability of data access requests. The customer can see who made the request, what content was accessed, and how long the access lasted. This helps the customer to monitor and verify that their data is being accessed only for legitimate reasons.
Whiteboard is a collaboration tool that allows users to create and share digital sketches and drawings. It is not relevant to this scenario.
Privacy profile is a feature that allows users to control their personal information and privacy settings. It is not relevant to this scenario.
Bing data collection is the process of collecting data from users' searches and interactions with Bing, Microsoft's search engine. It is not relevant to this scenario.