You have a Microsoft 365 subscription and have assigned Microsoft 365 E5 licenses to your users.
Some of your users have issues with their exchange online mailboxes, so you submit a support ticket to Microsoft.
You want to ensure that Microsoft cannot access your content to perform service operations without your approval.
The solution should allow Microsoft Engineers to make a data access request for a limited amount of time.
From the Microsoft 365 admin center, what should you enable?
Click on the arrows to vote for the correct answer
A. B. C. D.Correct Answer: A
Office 365 Customer Lockbox is a feature which enables customers to control how a Microsoft support engineer is going to access customer data when investigating and troubleshooting some service issues related to customers Office 365 tenant.
This is typically after the customer has raised a ticket with Office 365 Support.
Option B is incorrect.
This service allows users in your organization to use Microsoft Whiteboard and collaborate on shared whiteboards.
Option C is incorrect.
This service lets you set the privacy statement of your organization.
Option D is incorrect.
This service lets you choose whether Bing can learn from your organization's search behavior to better its results.
To know more about Customer Lockbox, please refer to the link below:
The correct answer is A. Customer Lockbox.
Customer Lockbox is a feature in Microsoft 365 that allows customers to control and audit access to their data by Microsoft engineers when a service operation requires it. With Customer Lockbox, when a Microsoft engineer needs to access a customer's data to perform a service operation, the customer is notified and can approve or reject the request. The customer can also set a time limit for the access request.
Enabling Customer Lockbox ensures that Microsoft cannot access your content without your approval, and also allows Microsoft engineers to make data access requests for a limited amount of time. This helps to protect the confidentiality and privacy of your data while still allowing Microsoft to perform necessary service operations.
Whiteboard is a collaboration tool in Microsoft 365 that allows users to create and share digital whiteboards, but it is not relevant to this scenario.
Privacy profile is a feature in Microsoft 365 that allows users to control the data that is collected and used by Microsoft, but it is not relevant to this scenario.
Bing data collection is the process by which Microsoft collects and analyzes data from Bing searches to improve the search experience, but it is not relevant to this scenario.