You are a Dynamics 365 Finance system administrator.
A user is reporting an issue with the Sales Order form.
The UI for the form is not loading properly, and there are some performance issues.
The object was working fine until the most recent update release.
The user has personalized this form, is using Microsoft Internet Explorer 11, and no other users are reporting issues.
You need to resolve the issue.
What should you do?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
Note: There are several versions of this question in the exam.
The question has two possible correct answers: 1
Switch to Microsoft Edge instead of Internet Explorer 11
2
Reset all the usage data for the user.
Other incorrect answer options you may see on the exam include the following: 1
Disable and then re-enable the user.
2
Rebuild the system indexes.
Based on the information provided in the question, there are some issues with the Sales Order form in Dynamics 365 Finance. The form is not loading properly, and there are performance issues. The user has personalized this form, is using Microsoft Internet Explorer 11, and no other users are reporting issues.
To resolve the issue, there are a few steps that you can take.
Step 1: Check for known issues with Internet Explorer 11 As the user is using Internet Explorer 11, it is possible that there are known issues with this browser version. You can check the Microsoft Dynamics 365 system requirements and supported configurations documentation to see if there are any known issues with Internet Explorer 11.
Step 2: Check for any system updates It is possible that the issue is related to a system update. You can check for any available updates by navigating to System Administration > Updates > Check for updates.
Step 3: Clear the cache Clearing the cache can help resolve performance issues. In Internet Explorer 11, you can do this by navigating to Tools > Safety > Delete browsing history. Make sure to select the option to delete temporary internet files and website files.
Step 4: Try a different browser If the issue persists, you can try using a different browser to see if the issue is specific to Internet Explorer 11. You can recommend that the user try using Microsoft Edge or another supported browser.
Option A suggests switching to Microsoft Edge instead of Internet Explorer 11. This is a reasonable solution if the issue is related to known issues with Internet Explorer 11. However, it may not resolve the issue if it is related to a system update or other factors.
Option B suggests deleting the sales from object in the usage data form. This is not a relevant solution for the issue described in the question.
Option C suggests exporting, deleting, then reimporting the usage data for the sales from object. This is also not a relevant solution for the issue described in the question.
Option D suggests reimporting and compiling the AOT object causing issues. This may be a possible solution if the issue is related to a specific AOT object, but it is not clear from the information provided in the question whether this is the case.
In conclusion, the most appropriate solution for the issue described in the question would be to check for known issues with Internet Explorer 11, check for any system updates, clear the cache, and try a different browser. Option A may also be a reasonable solution depending on the results of these steps. Options B, C, and D are not relevant solutions for the issue described in the question.