Configure Power BI Connection to Dynamics 365 for Customer Service

A.

The correct answer is A. https://contoso.crm.dynamics.com.

Microsoft Power BI is a business analytics service that provides interactive visualizations and business intelligence capabilities with an interface simple enough for end-users to create their own reports and dashboards. It can connect to various data sources, including Dynamics 365.

To connect Power BI to Dynamics 365 for Customer Service, you need to use the service URL that points to the Dynamics 365 organization that you want to access. The service URL should follow the format: https://<organization_name>.crm.dynamics.com.

Therefore, in this scenario, the service URL to use would be https://contoso.crm.dynamics.com as the organization name is Contoso.

The other options are not correct for the following reasons: B. https://disco.crm.dynamics.com/xrmservices/2011/discovery.svc is the URL for the Discovery Web Service, which is used to discover and retrieve information about available organizations in a Microsoft Dynamics 365 deployment. This URL is not relevant for connecting to a specific Dynamics 365 organization. C. https://contoso.api.crm.dynamics.com/xrmservices/2011/organization.svc is the URL for the Organization Service, which is used to perform operations on a specific Dynamics 365 organization. However, the URL format is incorrect as it uses the "api" subdomain which is not necessary for accessing the organization service. D. https://disco.crm.dynamics.com/api/discovery/v9.1 is the URL for the Discovery API, which provides programmatic access to the same information as the Discovery Web Service. This URL is not relevant for connecting to a specific Dynamics 365 organization.