A company has many customers who are not paying invoices on time.
You need to use the collection letter functionality to manage customer delinquencies.
What are two possible ways to achieve the goal? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Click on the arrows to vote for the correct answer
A. B. C. D.BD.
http://d365tour.com/en/microsoft-dynamics-d365o/finance-d365fo-en/collection-letters/The goal is to manage customer delinquencies using the collection letter functionality in Microsoft Dynamics 365 Finance. The collection letter functionality is used to automate the process of sending reminder letters to customers who have outstanding invoices.
Out of the four answer choices provided, two possible ways to achieve the goal are:
Post the collection letters: This means that the collection letters are sent to customers through the system. When you post a collection letter, the system automatically generates a PDF file of the letter that you can print and mail to the customer. The letter can also be emailed directly from the system. Once the letter is posted, the system keeps track of the status of the letter, including the date it was sent, any responses received, and any follow-up actions required.
Print all of the collection letters: This means that the collection letters are printed and mailed to the customers manually. If you choose this option, you will need to generate and print each letter individually. This can be time-consuming and may lead to errors, such as sending letters to the wrong customers or sending duplicate letters.
Answers A and C are not correct because canceling or deleting the collection letters after they have been posted will not help manage customer delinquencies. In fact, doing so may cause confusion and disrupt the collection process. It is important to keep track of all collection letters that have been sent to customers to ensure that follow-up actions are taken as necessary.
In summary, to manage customer delinquencies using the collection letter functionality in Microsoft Dynamics 365 Finance, you can either post the collection letters through the system or print them manually.