Closing Opportunities with Quotes and Orders
Question
An order uses quote and order functionality in Dynamics 365 Sales.
Multiple quotes may be provided to customers at one time.
Quotes are revised often.
Which two opportunities can you close as won? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.BC.
In Dynamics 365 Sales, an opportunity represents a potential sale to a customer. It is a record that tracks the progress of a potential sale from initial contact to closing the deal. When an opportunity is successfully closed, it is marked as won, and when it is unsuccessful, it is marked as lost.
In the given scenario, the organization uses quotes and order functionality for processing sales. Multiple quotes may be provided to customers, and quotes are revised often. It is important to understand the status of quotes and how they affect the opportunity's status.
The quote record represents a formal offer to a customer for a product or service, including price, quantity, and other terms and conditions. The quote record has four possible status reasons: Draft, Active, Revised, and Won.
The Draft status reason indicates that the quote is still being created and has not yet been sent to the customer for review.
The Active status reason indicates that the quote has been sent to the customer for review and is awaiting their response.
The Revised status reason indicates that the quote has been updated based on customer feedback or changes to the product or service being offered.
The Won status reason indicates that the customer has accepted the quote, and it has been converted into an order.
Now, let's consider the given options and determine which opportunities can be closed as won.
Option A suggests that an opportunity can be closed as won if it has quotes in the draft status. This is not a correct answer because a quote in the draft status indicates that it has not yet been sent to the customer for review, and it does not represent a formal offer.
Option B suggests that an opportunity can be closed as won if it has quotes in the won status. This is also not a correct answer because a quote in the won status means that it has already been accepted by the customer and converted into an order. Closing the opportunity as won based on a quote in the won status does not make sense.
Option C suggests that an opportunity can be closed as won if it has quotes in the active status. This is a correct answer because a quote in the active status means that it has been sent to the customer for review and is awaiting their response. If the customer accepts the quote, it can be converted into an order, and the opportunity can be closed as won.
Option D suggests that an opportunity can be closed as won if it has quotes in the revised status reason. This is not a correct answer because a quote in the revised status reason indicates that it has been updated based on customer feedback or changes to the product or service being offered. It does not necessarily mean that the customer has accepted the revised quote.
Therefore, the correct answers to this question are Options A and C, i.e., an opportunity that has quotes in the draft status and an opportunity that has quotes in the active status can be closed as won.
