You work as a Systems Administrator for your company.
The company has a subscription to Microsoft 365
The company has 300 users and all users have a Microsoft 365 E3 license.
All users in the company use Microsoft Teams for collaboration.
The company has hired a new technician to help with the management of Microsoft Teams.
You need to assign a security role to the new technician to ensure that he can perform the following tasks for all users: -> Access, monitor, and troubleshoot call quality and reliability using data displayed in the Call Quality Dashboard (CQD)
-> Use the advanced troubleshooting toolset to troubleshoot call quality issues.
Which of the following roles should you assign to the technician? The solution must minimize the assigned permissions.
Click on the arrows to vote for the correct answer
A. B. C. D.C.
Based on the given requirements, the best option for assigning a security role to the new technician is the Teams Communications Support Engineer role.
The Teams Communications Support Engineer role allows the user to view call analytics data in the Call Quality Dashboard (CQD), troubleshoot call quality issues using advanced troubleshooting toolset, and view and manage service requests.
The other options listed are:
A. Teams Communications Support Specialist: This role allows the user to view call analytics data in the Call Quality Dashboard (CQD), create and manage service requests, and manage teams and channels.
B. Teams Communications Administrator: This role has higher privileges than the Support Engineer role and allows the user to perform advanced call analytics, manage call routing policies, manage call queues, and manage emergency calling.
D. Teams Service Administrator: This role has the highest privileges among the listed options, and allows the user to manage all aspects of the Teams service, including managing users, licenses, policies, and settings.
Assigning the Teams Communications Support Engineer role to the new technician ensures that they have the necessary permissions to perform their tasks while minimizing the assigned permissions.