User5 Cannot Establish Calls in Microsoft Teams: Solutions
Question
Your company has a Microsoft 365 subscription.
A user named User5 cannot establish call from Microsoft Teams.
You review the Microsoft Teams client for User5 and discover that the dial pad is unavailable.
Other users at the company can establish calls successfully.
You need to ensure that User5 can establish calls.
Which two actions should you perform? Each correct answer represents part of the solution.
NOTE: Each correct selection is worth one point.
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D. E.BE.
To ensure that User5 can establish calls in Microsoft Teams, the following two actions should be performed:
B. Assign a Phone System license to User5: A Phone System license is required to enable the calling feature for a user in Microsoft Teams. If User5 doesn't have a Phone System license assigned, they will not be able to make or receive calls. To assign a Phone System license to User5, follow these steps:
- Go to the Microsoft 365 admin center.
- Click on Users > Active Users.
- Select User5 from the list of users.
- Click on Licenses and Apps.
- Click on Edit.
- Toggle the switch for Phone System to On.
- Click on Save.
E. Enable User5 for Enterprise Voice: Enterprise Voice is a feature in Microsoft Teams that allows users to make and receive calls using a phone number. To enable Enterprise Voice for User5, follow these steps:
- Go to the Microsoft Teams admin center.
- Click on Users.
- Select User5 from the list of users.
- Click on Edit.
- Under Calling, toggle the switch for Enterprise Voice to On.
- Enter the user's phone number.
- Click on Save.
After performing these two actions, User5 should be able to make and receive calls in Microsoft Teams.
