Managing Microsoft Teams - Preventing Permanently Deleted Chats: Solution Analysis

Preventing Permanent Deletion of Chats in Microsoft Teams: Litigation Hold Method

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Your company has a Microsoft 365 subscription.

You need to prevent a user named User1 from permanently deleting private chats in Microsoft Teams.

Solution: You place the group mailboxes used by Microsoft Teams on Litigation Hold.

Does this meet the goal?

Answers

Explanations

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A. B.

B.

The proposed solution of placing the group mailboxes used by Microsoft Teams on Litigation Hold does not meet the stated goal of preventing User1 from permanently deleting private chats in Microsoft Teams.

Litigation Hold is a feature in Microsoft Exchange Online that allows organizations to preserve users' mailbox content. When a mailbox is placed on Litigation Hold, items cannot be deleted by the user and are retained for a specified period. However, Litigation Hold only applies to mailbox items, such as email messages, calendar items, and contacts, and not to Teams chats.

In Microsoft Teams, private chats are stored in a hidden folder in the user's mailbox. Therefore, placing the group mailboxes used by Microsoft Teams on Litigation Hold will not prevent User1 from permanently deleting private chats in Microsoft Teams.

To prevent a user from permanently deleting private chats in Microsoft Teams, you can enable Teams retention policies, which apply to all messages in Teams, including private chats. Retention policies can be configured to prevent users from deleting messages, either permanently or for a specified period. Therefore, the correct solution in this scenario is to create a Teams retention policy that prevents User1 from permanently deleting private chats.

In conclusion, the proposed solution of placing group mailboxes used by Microsoft Teams on Litigation Hold does not meet the goal of preventing User1 from permanently deleting private chats in Microsoft Teams. Instead, a Teams retention policy should be created to achieve this goal.