Microsoft Teams Call Quality Dashboard - Segmentation by Location

Segmentation by Location

Question

Your company has a Microsoft 365 subscription.

You attempt to review call quality by location.

When you sign in to the Microsoft Call Quality Dashboard, you discover that no locations are defined.

You need to ensure that all the call quality information in the dashboard is segmented by location.

What should you do first?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

A.

https://docs.microsoft.com/en-us/microsoftteams/learn-more-about-site-upload

To ensure that all the call quality information in the Microsoft Call Quality Dashboard is segmented by location, the first step is to configure reporting labels from the Microsoft Teams admin center. Therefore, the correct answer is A.

The Microsoft Call Quality Dashboard provides insights into the quality of calls made in Microsoft Teams. It is used to diagnose call quality issues and identify the source of the problem. The dashboard displays call quality data based on different parameters such as location, device, and network.

However, to segment call quality data by location in the Microsoft Call Quality Dashboard, you need to configure reporting labels. Reporting labels are used to categorize data based on location, department, or any other relevant parameter. By assigning reporting labels to users, you can segment call quality data by location in the dashboard.

To configure reporting labels, follow these steps:

  1. Sign in to the Microsoft Teams admin center with your admin credentials.
  2. In the left navigation pane, click on "Analytics & reports" and then click on "Usage analytics".
  3. Click on "Settings" and then click on "Reporting labels".
  4. Click on "Add" and then enter a name for the reporting label (e.g. "Location").
  5. Select the type of data you want to associate with the reporting label (e.g. "Location").
  6. Enter the values for the reporting label (e.g. "New York", "London", "Sydney").
  7. Click "Save" to create the reporting label.

Once you have configured reporting labels, you can assign them to users. To assign a reporting label to a user, follow these steps:

  1. In the Microsoft Teams admin center, click on "Users" and then select the user you want to assign the reporting label to.
  2. In the user's details page, click on "Edit" and then scroll down to the "Reporting label" section.
  3. Select the reporting label you want to assign to the user.
  4. Click "Save" to assign the reporting label to the user.

After you have assigned reporting labels to users, the call quality data in the Microsoft Call Quality Dashboard will be segmented by location. You can view call quality data for each location by selecting the location from the drop-down menu in the dashboard.