Troubleshooting: Unable to Access Dial Pad in Microsoft Teams
Question
You work as a Systems Administrator for your company.
The company has a subscription to Microsoft 365 that includes Phone System.
All users in your company have a Microsoft 365 E3 license.
All users use Microsoft Teams for collaboration.
A user reports that he is unable to make phone calls from his Microsoft Teams client.
The user reports he is unable to access the dial pad in Microsoft Teams.
Other users are able to make calls from Microsoft Teams.
You verify that the user has a license for Phone System.
You need to enable the user to make calls from Microsoft Teams.
Which of the following actions should you perform?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.C.
The correct answer is C. Enable the user's account for Enterprise Voice.
Explanation: The user is unable to make phone calls from his Microsoft Teams client and unable to access the dial pad in Microsoft Teams, indicating that the user is not enabled for Enterprise Voice. Enterprise Voice is a feature that allows users to make and receive phone calls in Microsoft Teams. It requires a Phone System license and the user's account to be enabled for Enterprise Voice.
Since the user already has a Phone System license, the next step is to enable their account for Enterprise Voice. This can be done by following these steps:
- In the Microsoft Teams admin center, go to Users.
- Search for the user's name and select it.
- In the User details pane, select Edit.
- In the Edit user pane, scroll down to the Enterprise Voice section.
- Check the Enable Enterprise Voice option.
- Enter a Phone number for the user and select the Country/Region.
- Save the changes.
Once the user's account is enabled for Enterprise Voice, they should be able to make phone calls from their Microsoft Teams client and access the dial pad.
A. Modify the App Permission policy: This option is not relevant to the problem at hand. App Permission policy controls access to Microsoft Teams apps and does not affect the user's ability to make phone calls.
B. Configure a SIP address for the user: This option is also not relevant to the problem at hand. SIP (Session Initiation Protocol) is used for voice and video calls in Microsoft Teams, but configuring a SIP address for the user will not enable them to make phone calls if their account is not enabled for Enterprise Voice.
D. Assign a Configuration Profile to the user: This option is also not relevant to the problem at hand. A Configuration Profile is used to configure settings for Microsoft Teams, but it will not enable the user to make phone calls if their account is not enabled for Enterprise Voice.
