How to Replace Outbound Call Numbers with Call Queue Phone Number
Question
Your company uses Phone System.
A group of users make outbound calls on behalf of the company's billing department.
You need to ensure that when the users make the outbound calls, their numbers are replaced by a phone number that is associated to an existing call queue.
What should you do first?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.D.
https://docs.microsoft.com/en-us/microsoftteams/caller-id-policies https://docs.microsoft.com/en-us/microsoftteams/set-the-caller-id-for-a-userTo ensure that when the users make outbound calls on behalf of the company's billing department, their numbers are replaced by a phone number that is associated with an existing call queue, you need to create a new caller ID policy and set "Replace caller ID" to "Service number."
Option D is the correct answer.
Here's a detailed explanation of why this is the correct answer and why the other options are not:
A. Create a new calling policy and set Make private calls to On. This option is not the correct answer because it only enables the users to make private calls, meaning that their numbers are hidden and not visible to the caller. This option does not address the requirement of replacing the user's phone number with a specific phone number associated with an existing call queue.
B. Create a new calling policy and set Inbound calls can be routed to call groups to On. This option is also not the correct answer because it only allows inbound calls to be routed to call groups. This option does not address the requirement of replacing the user's phone number with a specific phone number associated with an existing call queue for outbound calls.
C. Create a new caller ID policy and set Replace caller ID to Anonymous. This option is not the correct answer because it replaces the user's phone number with an anonymous number, which does not address the requirement of using a specific phone number associated with an existing call queue for outbound calls.
D. Create a new caller ID policy and set Replace caller ID to Service number. This option is the correct answer because it allows you to create a new caller ID policy and set "Replace caller ID" to "Service number." This means that when users make outbound calls on behalf of the company's billing department, their phone numbers will be replaced with a specific phone number associated with an existing call queue, which is the requirement specified in the question.
In summary, the correct answer is D - create a new caller ID policy and set "Replace caller ID" to "Service number."
