Verify Quality of Service (QoS) for Microsoft Teams Voice Calls
Question
Your company has a Microsoft 365 subscription.
When making voice calls from Microsoft Teams, users report poor call quality at specific times of the day.
You need to verify whether Quality of Service (QoS) is being applied to the calls.
What should you use?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D.D.
References: https://docs.microsoft.com/en-us/microsoftteams/qos-in-teams#validate-the-qos-implementation.
The correct answer is B. Microsoft Call Quality Dashboard.
Microsoft Call Quality Dashboard is a web-based tool that provides insights into call quality for Microsoft Teams and Skype for Business Online. The tool can help you diagnose call quality issues and troubleshoot them. It provides information about call quality metrics such as packet loss, jitter, and network latency, as well as call volume and usage.
To verify whether Quality of Service (QoS) is being applied to the calls, you can use the Microsoft Call Quality Dashboard to check the call quality metrics. If QoS is being applied, you should see improved call quality metrics, such as reduced packet loss, jitter, and network latency.
Here are the explanations for the other answer options:
A. The Microsoft Teams client is used for making voice calls and does not provide information about call quality metrics or QoS.
C. Network Testing Companion is a tool that helps you validate network connectivity between your network and Microsoft 365 services. It is not used for verifying QoS.
D. Network Monitor is a deprecated network monitoring tool that is no longer supported by Microsoft. It has been replaced by Message Analyzer, which is used for capturing and analyzing network traffic. However, neither Network Monitor nor Message Analyzer are used for verifying QoS.
