Question 148 of 175 from exam MS-700: Managing Microsoft Teams

Question 148 of 175 from exam MS-700: Managing Microsoft Teams

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Question

HOTSPOT - You have a Microsoft 365 subscription.

You need to create the call queues shown in the following table.

Queue name Description cQi Balances incoming calls so that each call agent gets the same number of calls. cQ2 The first call in the queue rings all call agents simultaneously.

Which routing method should you configure for each call queue? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area cqi: CQ2: Round robin Serial routing Vv Attendant routing Round robin Serial routing Vv Attendant routing

Explanations

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