Question 10 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 10 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question

HOTSPOT - You are a Dynamics 365 for Customer Service administrator.

You need to manage business process flows.

What should you configure? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area

Requirement

Specify the default process flow.

Show actions that must be completed
by the customer service representative
staff.

Option

Order
Stage
Step

Step
Stage

Explanations

Answer Area

Requirement

Specify the default process flow.

Show actions that must be completed
by the customer service representative
staff.

Option

Order
Stage
Step

Step
Stage