Question 13 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 13 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You are a Dynamics 365 for Customer Service administrator.

You need to import cases from a file without applying routing rules.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions Save and import the import file ‘Add a row named Route Case to the import file ‘Add a column named Route Case to the import file Add the value Yes for cases that must not be routed Add the value No for cases that must not be routed Answer Area ©O@

Explanations

Actions Save and import the import file ‘Add a row named Route Case to the import file ‘Add a column named Route Case to the import file Add the value Yes for cases that must not be routed Add the value No for cases that must. not be routed Answer Area Add a column named Route Case to the import file Add the value No for cases that must © not be routed ©) Save and import the import file © ©)

References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-rules-automatically-route-cases.

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