Question 19 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 19 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - You are a customer service representative working with cases in Dynamics 365 for Customer Service.

You need to manage multiple lists of cases.

Which actions should you perform? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Case scenario Create a list of cases that are one month old. View multiple lists on a single screen. Value Create a system view (Create a personal view Configure the group by on an editable grid Create an interactive experience dashboard

Explanations

Answer Area Case scenario Create a list of cases that are one month old. View multiple lists on a single screen. Value lv Create a system view ICreate a personal view lv Configure the group by on an editable grid Create an interactive experience dashboard
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