Question 25 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - You use Dynamics 365 for Customer Service.

You need to merge cases.

What is the outcome for the merge process? To answer, select the appropriate configuration in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

$Answer Area Merge object Outcome Duplicate cases \v Merged and canceled Merged and resolved Merged and deleted Open activities Lv. Moved to the merged case Canceled$

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Explanations

$Answer Area Merge object Outcome Duplicate cases \v Merged and canceled Merged and resolved Merged and deleted Open activities Lv. Moved to the merged case Canceled$

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