Question 34 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 34 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - You are using Dynamics 365 Customer Service.

You are viewing a knowledge base (KB) article from a case record.

Knowledge management is set up to use an external portal.

You need to link the article to the case and share the article with the customer.

What is the solution for each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Requirement Solution Attach and email a KB article from a case. ¥ Select Link article to the case and email content. Link the KB article to the case. The system will automatically email the KB article to customer. Link the KB article to the case. Create an email activity and attach the KB article as a PDF. Attach a KB article and email a link to the customer. ¥ For the published KB article, select Link the KB article to the case and email the link to the customer. For the approved KB article, select Link the KB article to the case and email the link to the customer. Link the KB article to the case. Create an email activity and select Insert article.

Explanations

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