Question 36 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - A Dynamics 365 Customer Service organization uses routing rules to escalate cases.

Security roles have not been modified or created.

You need to modify the routing rule set that is currently in use and enforce the principle of least privilege.

Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions

Verify that you have the customer service
representative security role.

Deactivate the routing rule set.

Verify that you have the customer service
manager security role.

Activate the routing rule set.

Navigate to Routing rule sets.

Edit the routing rule set.

Publish the customizations.

Answer Area

GO

6©O

Show Answer

Explanations

Actions

Answer Area

Verify that you have the customer service

Verify that you have the customer service

representative security role. manager security role.
Deactivate the routing rule set. Navigate to Routing rule sets.
Verify that you have the customer service Deactivate the routing rule set.
manager security role.

Activate the routing rule set. >) Edit the routing rule set.
Navigate to Routing rule sets. Activate the routing rule set.
Edit the routing rule set.

Publish the customizations.

6©O

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-rules-automatically-route-cases

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