Question 44 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You are a Dynamics 365 for Customer Service administrator.

You must track time against enhanced service-level agreements (SLAs)

You need to add a timer.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

Actions Answer Area
Add the quick create forms to the primary entity

form.

Create a quick view form for each SLA KPI
instance field. ©

Ensure the entityis enabled for SLA. ©)
Add the quick view forms to the primary entity
form.

Create a quick-create form for each SLA KPI
instance field.

©O@

Show Answer

Explanations

Actions Answer Area

Add the quick create forms to the primary entity Ensure the entityis enabled for SLA.
form.

Create a quick view form for each SLA KPI Create a quick view form for each SLA KPI
instance field. © instance field.

Ensure the entityis enabled for SLA. ©) (©)

Add the quick view forms to the primary entity
form.

Add the quick view forms to the primary entity
form.

Create a quick-create form for each SLA KPI
instance field.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-timer-forms-track-time-against-enhanced-sla

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