Question 46 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 46 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You are a Dynamics 365 for Customer Service administrator.

You need to implement queues to manage cases.

Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios.

Each queue type may be used once, more than once, or not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Queue types Answer Area nurs Scenario Queue type Set up a product defect queue. Add the Public defect group as the members for the queue. queue type Set up an unknown queue for anyone to review tickets that are not classified. gueue type Set up an escalation queue that enables only upper management to review the tickets. queue type

Explanations

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