Question 47 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 47 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question

HOTSPOT - You are a Dynamics 365 for Customer Service administrator.

Members of the customer support staff must not be available on public holidays in the year 2021

You need to configure holiday schedules.

Which actions should you perform? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area

Requirement Action

Create a new schedule.

[Add a holiday
Place the SLA on hold

Configure schedule settings.

‘Activate the schedule
Specify an end date

Explanations