Question 50 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 50 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - You are configuring a Dynamics 365 for Customer Service instance.

Customer service manager cannot create new entitlements for customer service representatives.

You need to ensure that customer service managers can add new entitlement templates and knowledge base records for customer service representatives.

Which access levels should you apply? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Action Create entitlement templates. Create knowledgebase records. Access level lv Organization [Append Iv ‘Append Business Unit

Explanations

Answer Area Action Create entitlement templates. Create knowledgebase records. Access level lv (Organization [Append Iv ‘Append Business Unit
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