Question 51 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 51 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question

DRAG DROP - You are a Dynamics 365 for Customer Service system administrator.

You need to create service-level agreements (SLAs) to meet company requirements.

What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements.

Each SLA type may be used once, more than once, or not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

SLA types Answer Area

Standard Requirement SLA type
Enhanced Track the status and times of an SLA| SLA type
KPIs

Add success actions to an SLA SLA type

Explanations