Question 53 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You are a Dynamics 365 for Customer Service administrator.

Your company provides support between 9 a.m.

and 5 p.m.

You must add a warning to account records when service representatives do not contact an account within eight business hours of the account being verified.

You need to enable service-level agreements (SLAs) for accounts.

In which order should you perform the actions? To answer, move all actions from the list to the answer area and arrange them in the correct order.

Select and Place:

Actions

Create an enhanced SLA on the account that
tracks when the status reason changes to
Verified.

Configure the SLA details and set a warning at six
hours and a failure at eight hours.

Customize the accounts entity to enable SLAs.
Add a status reason for unverified accounts. Set
the value for the status reason to Verified.

Publish the account customizations. Set the
business hours for the support department.

Answer Area

©O@

Show Answer

Explanations

Actions Answer Area

Create an enhanced SLA on the account that Customize the accounts entity to enable SLAs.
tracks when the status reason changes to Add a status reason for unverified accounts. Set
Verified. the value for the status reason to Verified.
Configure the SLA details and set a warning at six Siesta on on heced oy on mcaurcunt that
- : tracks when the status reason changes to
hours and a failure at eight hours. baie
erified.

Customize the accounts entity to enable SLAs. (©)
Add a status reason for unverified accounts. Set
the value for the status reason to Verified.

Configure the SLA details and set a warning at six (©)
hours and a failure at eight hours.

Publish the account customizations. Set the Publish the account customizations. Set the
business hours for the support department. business hours for the support department.

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