Question 58 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 58 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - A company uses Dynamics 365 Customer Service.

You need to implement queues to meet company requirements.

Which types of queues should you use? To answer, drag the appropriate queue types to the correct requirements.

Each queue type may be used once, more than once, or not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Queue types Private Public Answer Area Requirement Assign cases to teams and share cases with select teams based on product types. Share cases that cannot be automatically routed to a team with the entire company. Queue type Queue type ] Queue type

Explanations

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