Question 68 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 68 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

DRAG DROP - You are an Omnichannel supervisor for a company.

The company wants to deploy an Omnichannel Insights dashboard.

You need to set up and monitor KPIs.

In which section is each KPI located? To answer, drag the appropriate sections to the correct KPIs.

Each section may be used once, more than once, of not at all.

You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

Sections Agent Conversation Bot Insights Channel Answer Area KPI Top Sentiment Pulse Bot Resolution Time Average Customer Sentiment Pulse Transfer Rate Section Section Section Section Section

Explanations

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