Question 71 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

HOTSPOT - You must set up the following: -> A work stream must be configured to use Twitter.

-> The cases must automatically go to the next available sales representative.

-> Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally.

You need to choose the correct setting.

Which setting should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area: