Question 72 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
Question
HOTSPOT - You are implementing Omnichannel for Customer Service for a hospital.
Each customer service agent has a chat capacity of 200
The implementation requirements are as follows: Each agent can take no more than two chats at a time.
A new conversation must auto assign to an available agent.
You need to select the conversation options to meet the requirements.
Which options should you configure? Hot Area:
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