Question 76 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

Question 76 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

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Question

HOTSPOT - A company is evaluating Dynamics 365 Customer Service Insights.

The company decides to use the sample data environment to expedite the evaluation process.

You need to recommend a dashboard.

Which dashboard should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

Answer Area Requirement Dashboard View the number of active, cancelled, or v resolved cases per channel. Resolutions KPI summary Customer satisfaction View information about agent escalation v handling metrics and close rates. Topics New cases Resolutions KPI summary

Explanations

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