Missing Word in COBIT Exam Question

D.

The missing word in the sentence is "balancing."

Governance is the set of policies, procedures, and practices that organizations use to ensure that their activities align with their goals and objectives. Effective governance involves managing conflicting interests among stakeholders, which includes balancing their different value interests.

Therefore, the word "balancing" is the most appropriate option among the given choices as it accurately describes the function of governance in decision-making.

Option A, "Transforming," does not fit the context as it implies a complete change or overhaul of the stakeholders' value interests, which is not the goal of governance.

Option B, "Selecting," also does not fit the context as it implies choosing one stakeholder's interests over another's, rather than balancing them.

Option C, "Supporting," does not accurately capture the primary function of governance, which is to manage competing value interests rather than merely supporting them.

Option D, "Negotiating," is somewhat similar to "balancing" but is not as appropriate since governance involves more than just negotiation, but also involves setting policies, establishing procedures, and managing risks.