A user has reported application connectivity problems to the network administrator.
The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall.
Which of the following should the network administrator do NEXT?
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A. B. C. D.C.
The next step for the network administrator to take would be to verify system functionality on the user's workstation (Option C). This means that the administrator should attempt to replicate the issue reported by the user on their workstation to determine if it is indeed related to a closed port on the firewall.
By verifying system functionality on the user's workstation, the network administrator can gather more information to narrow down the cause of the problem. If the issue is not replicable on the administrator's workstation, it could be a problem specific to the user's workstation or network configuration, which would require further troubleshooting. On the other hand, if the issue is replicable on the administrator's workstation, it would be more likely that the problem is related to the closed port on the firewall.
It is important to note that opening the port on the firewall (Option B) should not be the first step taken by the network administrator. Firewall configurations are put in place for security reasons and opening ports unnecessarily can potentially compromise the network's security. It is important to verify that the port needs to be open before doing so.
Option A, seeing if the same application fails on another workstation, could be a valid troubleshooting step. However, it would not necessarily help determine if the issue is related to the closed port on the firewall.
Option D, documenting the issue for future reference, is important but should not be the next step in troubleshooting the issue. The immediate concern is to resolve the issue and get the user back to work. Once the issue has been resolved, documenting it can be helpful for future reference and to prevent similar issues from occurring in the future.