A user brings a Windows laptop into the office and connects it to a wireless network.
Upon connecting to the network, the user is prompted to select whether the network is a home, work, or public network.
The user selects the work profile and is able to access the Internet but cannot access office network resources.
Which of the following is the MOST likely cause of the problem?
Click on the arrows to vote for the correct answer
A. B. C. D.B.
The most likely cause of the problem is option C: The user's firewall is blocking access to the resources.
When a user connects to a new network in Windows, they are prompted to select the network profile, which includes Home, Work, and Public options. Each profile has different settings for the firewall and network discovery.
In the case of the user in this scenario, they have selected the Work profile, which typically enables network discovery and file and printer sharing, as well as allows access to certain network resources such as network shares or printers. However, the user is not able to access office network resources, which suggests that the firewall is blocking access to these resources.
It's possible that the user's laptop has a malfunctioning network card or is connected to the wrong wireless network, but these options are less likely given that the user is able to access the internet. If the user had put in the wrong credentials, they would not have been able to connect to the network at all.
Therefore, the most likely cause of the problem is that the user's firewall is blocking access to the resources. The user should check their firewall settings and ensure that the appropriate exceptions are added to allow access to the office network resources.