Network+ Exam N10-007: CompTIA Network+ | Provider: CompTIA

A technician restored network connectivity on a user's laptop.

After validating full system functionality, which of the following steps should the technician take NEXT?

A.

Duplicate the problem, if possible

B.

Determine if anything has changed

C.

Test the theory to determine the cause

D.

Document the findings, actions, and outcomes.

D.

The correct answer to the question is D. Document the findings, actions, and outcomes.

Once a technician has restored network connectivity on a user's laptop and validated full system functionality, the next step is to document the findings, actions, and outcomes. This step is important because it helps to keep track of what was done to resolve the issue, and it provides a reference point for future troubleshooting efforts.

Documentation should include information such as the symptoms of the problem, the steps taken to diagnose and resolve the issue, any changes that were made to the system, and the outcome of the resolution. This information should be recorded in a clear and concise manner, using a format that is easy to understand and follow.

Documentation is also important for maintaining a record of system changes over time. If anything goes wrong in the future, the documentation can be used to help identify the cause of the problem and to determine the best course of action for resolving it.

In summary, the next step a technician should take after restoring network connectivity on a user's laptop and validating full system functionality is to document the findings, actions, and outcomes. This step is critical for maintaining accurate records of system changes and for providing a reference point for future troubleshooting efforts.