Gather Information

A network technician receives a trouble ticket and speaks to the user who is experiencing the issues with the application.

Which of the following should the technician perform NEXT?

A.

Gather information.

B.

Determine the symptoms.

C.

Establish a plan of action.

D.

Document the findings.

A.

When a network technician receives a trouble ticket and speaks to the user experiencing the issues with the application, the next step should be to gather information.

Option A: Gather information is the correct next step. It is important for the technician to gather as much information as possible to identify the root cause of the issue. This includes information about the symptoms, the user's experience with the application, and any recent changes to the network or system.

Option B: Determining the symptoms is an important step, but it should be done in conjunction with gathering information. The technician needs to understand the full scope of the problem before attempting to diagnose it.

Option C: Establishing a plan of action is premature at this point, as the technician does not yet have enough information to identify the root cause of the problem.

Option D: Documenting the findings is an important step, but it should be done after the technician has gathered sufficient information to identify the root cause of the problem.

In summary, when a network technician receives a trouble ticket and speaks to the user experiencing the issues with the application, the next step should be to gather information. This will help the technician to understand the full scope of the problem and identify the root cause of the issue.