Determine Connectivity Problem

A network engineer arrives at work and discovers that many users are having problems when attempting to connect to the company network shared drives.

The network operations center (NOC) technician just completed server upgrades the night before.

To which of the following documents should the NOC technician refer to determine what potentially caused the connectivity problem?

A.

Network maps

B.

Cable management

C.

Release notes

D.

Change management.

D.

The NOC technician should refer to the change management document to determine what potentially caused the connectivity problem. Change management refers to the process of tracking and documenting any changes made to the network, including updates, upgrades, or modifications. The purpose of change management is to ensure that changes are made in a controlled and predictable manner, minimizing the risk of negative impact on the network.

In this scenario, the network operations center technician just completed server upgrades the night before. Therefore, it is possible that the upgrades may have caused the connectivity problem. By referring to the change management document, the NOC technician can review the details of the server upgrades, including any potential impact on network connectivity. The document should also provide information on the steps taken to test the upgrades and verify that they did not cause any issues.

In contrast, network maps and cable management documents are not likely to provide information on the cause of the connectivity problem. Network maps are diagrams that show the physical and logical connections between network devices, while cable management refers to the process of organizing and managing network cables. Neither of these documents would provide information on the recent server upgrades or their potential impact on network connectivity.

Similarly, release notes are documents that provide information on the features and changes included in software updates or releases. While they may provide some insight into the server upgrades, they are not likely to provide detailed information on the potential impact on network connectivity. Therefore, the change management document is the most appropriate resource for the NOC technician to consult in this scenario.