A user in the marketing department reports the email server is down.
The user has not received email for more than 24 hours.
Which of the following should the network technician do to investigate this issue?
A.
Question other users in the marketing department to see if they are also having connectivity issues. B.
Reboot the email server and verify connectivity once it is up again. C.
Check the router and firewall to see if ACLs or firmware have changed in the last 24 hours. D.
Check for network connectivity on the user's PC and reinstall the email client.
A.
A user in the marketing department reports the email server is down.
The user has not received email for more than 24 hours.
Which of the following should the network technician do to investigate this issue?
A.
Question other users in the marketing department to see if they are also having connectivity issues.
B.
Reboot the email server and verify connectivity once it is up again.
C.
Check the router and firewall to see if ACLs or firmware have changed in the last 24 hours.
D.
Check for network connectivity on the user's PC and reinstall the email client.
A.
When a user reports that the email server is down and they have not received any emails for over 24 hours, the network technician should perform the following steps to investigate the issue:
A. Question other users in the marketing department to see if they are also having connectivity issues.
This step is important because it helps the technician determine whether the problem is isolated to the user or if it's a larger issue affecting multiple users. If other users are also experiencing the same issue, it's more likely that the email server is down or experiencing problems. If the problem is isolated to the user, the issue might be related to their computer, email client or connectivity.
B. Reboot the email server and verify connectivity once it is up again.
If other users are experiencing the same issue or the technician suspects that the email server is down or experiencing issues, rebooting the email server is a common troubleshooting step. Rebooting the server can help fix any software or configuration issues that might be causing the problem. After rebooting the server, the technician should verify connectivity to ensure that the issue has been resolved.
C. Check the router and firewall to see if ACLs or firmware have changed in the last 24 hours.
Checking the router and firewall can help identify if there are any changes to the network that might be causing the issue. For example, if an access control list (ACL) has been changed or if the firewall has been reconfigured, it could be preventing the user from accessing the email server. The technician should check to ensure that the configurations are correct and that there are no issues with the firewall or router.
D. Check for network connectivity on the user's PC and reinstall the email client.
If the issue is isolated to the user's computer, the technician should check for network connectivity issues. This can involve checking the physical network cable, the network settings on the computer, and verifying that the computer has a valid IP address. If network connectivity is not the issue, the technician may need to reinstall the email client to ensure that it is configured correctly and functioning properly.
In conclusion, the network technician should follow a structured troubleshooting approach to investigate the issue with the email server. This approach involves questioning other users in the marketing department, rebooting the email server, checking the router and firewall, and checking network connectivity and the email client on the user's PC.