A network administrator frequently needs to assist users with troubleshooting network hardware remotely, but the users are non-technical and unfamiliar with network devices.
Which of the following would BEST help the administrator and users during hands-on troubleshooting?
A.
Logical diagrams B.
MDF documentation C.
Equipment labeling D.
Standard operating procedures.
D.
A network administrator frequently needs to assist users with troubleshooting network hardware remotely, but the users are non-technical and unfamiliar with network devices.
Which of the following would BEST help the administrator and users during hands-on troubleshooting?
A.
Logical diagrams
B.
MDF documentation
C.
Equipment labeling
D.
Standard operating procedures.
D.
Option D, "Standard operating procedures," would be the best choice for assisting non-technical users with hands-on troubleshooting of network hardware.
Standard operating procedures (SOPs) are step-by-step instructions that detail how to perform a specific task or process. In the context of network troubleshooting, SOPs would outline the steps necessary to diagnose and resolve common hardware issues. These procedures would be written in plain language that non-technical users could easily understand.
SOPs could be written by the network administrator and distributed to users as a guide for troubleshooting. When a user encounters a problem with network hardware, they could refer to the SOPs to determine the appropriate steps to take. The SOPs could include instructions on how to check physical connections, power supplies, and other components of network devices.
Logical diagrams (Option A) could also be helpful, as they provide a visual representation of the network and how devices are connected. However, non-technical users may not understand the diagrams, and they may not be sufficient for guiding hands-on troubleshooting.
MDF documentation (Option B) and equipment labeling (Option C) are important for network management, but they would not be as useful for assisting non-technical users with hands-on troubleshooting. MDF documentation typically includes information about the network infrastructure and how devices are connected, but it may not provide specific troubleshooting guidance. Equipment labeling can help identify network devices, but it would not provide users with the knowledge necessary to troubleshoot hardware issues.
Therefore, in this scenario, the best choice would be option D, standard operating procedures, as they would provide users with step-by-step instructions for hands-on troubleshooting of network hardware in a way that is easy to understand.