Steps to Gather Information about Network Problems

According to the troubleshooting methodology, which of the following steps will help a technician gather information about a network problem? (Choose two.)

A.

Test solutions.

B.

Duplicate the problem

C.

Establish a theory of probable cause

D.

Question users

E.

Implement preventive measures.

F.

Document findings.

BD.

Sure, I'd be happy to provide a detailed explanation of the answer.

The troubleshooting methodology is a structured approach used to diagnose and solve problems. It typically involves several steps, including:

1. Identify the problem
2. Establish a theory of probable cause
3. Test the theory to determine the cause
4. Establish a plan of action to resolve the problem
5. Implement the solution
6. Verify full system functionality
7. Document findings, actions, and outcomes

According to the question, we need to identify the steps that help a technician gather information about a network problem. Two of the steps listed in the answer options will help the technician do this. These steps are:

B. Duplicate the problem D. Question users

Let's take a closer look at each of these steps:

B. Duplicate the problem: This step involves trying to recreate the problem to get a better understanding of what's causing it. By duplicating the problem, the technician can observe the behavior of the network, the devices, and the applications that are involved in the problem. This will help the technician gather more information about the issue and develop a more accurate theory of probable cause.

D. Question users: This step involves talking to users who have experienced the problem to get more information about the issue. The technician can ask questions about when the problem started, what they were doing when it occurred, and any error messages or other symptoms they observed. This information can help the technician understand the scope and impact of the problem, which devices or applications are affected, and what steps may have already been taken to try to resolve it.

It's worth noting that the other steps in the troubleshooting methodology may also be helpful in gathering information about a network problem. For example, establishing a theory of probable cause involves using available information to develop a hypothesis about what's causing the problem. This step may involve reviewing logs, network diagrams, and other documentation to understand how the network is supposed to work and what might be causing the issue. Similarly, testing solutions and implementing preventive measures may involve gathering more information about the network and its configuration to determine the best course of action.

I hope this helps! Let me know if you have any other questions.