A network technician is troubleshooting a problem with a user's client-to-site VPN connection.
The user is unable to establish a connection to the server, but the error message that appears on screen does not contain useful information.
Which of the following should the technician do NEXT to troubleshoot the issue?
A.
Reconfigure the user's VPN connection in the router to fix profile corruption. B.
Inform the user that provisioning sometimes fails and the connection needs to be attempted again. C.
Review the logs in the VPN client to check for any informational messages. D.
Verify the system has the latest OS patches installed.
C.
A network technician is troubleshooting a problem with a user's client-to-site VPN connection.
The user is unable to establish a connection to the server, but the error message that appears on screen does not contain useful information.
Which of the following should the technician do NEXT to troubleshoot the issue?
A.
Reconfigure the user's VPN connection in the router to fix profile corruption.
B.
Inform the user that provisioning sometimes fails and the connection needs to be attempted again.
C.
Review the logs in the VPN client to check for any informational messages.
D.
Verify the system has the latest OS patches installed.
C.
When a user is unable to establish a client-to-site VPN connection, troubleshooting the issue can be challenging, especially when the error message displayed does not contain useful information. In this case, the next step that the network technician should take is to review the logs in the VPN client to check for any informational messages. The correct answer is option C.
Reviewing the logs in the VPN client can provide valuable information about the connection attempts and any errors that occurred. The logs may also show any configuration issues that may be preventing the connection from being established. The technician can then use this information to troubleshoot the issue further and identify the root cause of the problem.
Reconfiguring the user's VPN connection in the router to fix profile corruption (option A) would not be appropriate without first investigating the issue further. It is unlikely that profile corruption is the cause of the problem, and reconfiguring the user's VPN connection could potentially make the issue worse.
Informing the user that provisioning sometimes fails and the connection needs to be attempted again (option B) is not a valid solution because provisioning is not the issue. If provisioning were the problem, the user would not be able to establish a connection at all, whereas in this case, the user is able to initiate a connection, but the connection is not being established.
Verifying the system has the latest OS patches installed (option D) is not relevant to this issue since the problem is related to the VPN connection and not the operating system. Updating the operating system may be necessary for security reasons, but it is not a solution to this particular problem.