Salesforce ADX-201 Exam: Objects with Queue

Objects with Queue

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Question

All of the following objects may have a queue EXCEPT.

Answers

Explanations

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A. B. C. D.

A.

The correct answer is D. Custom Objects.

In Salesforce, a queue is a container for records that require further action, such as leads or cases that need to be assigned to a specific user or group for follow-up. Queues are used to manage workloads and ensure that customer inquiries and requests are handled in a timely and efficient manner.

Out of the options provided, accounts, cases, and leads are all standard objects in Salesforce that can be assigned to queues. Custom objects, on the other hand, do not have the functionality to be assigned to queues out of the box.

However, it is possible to create a custom queue using a custom object with some additional configuration and development work. This can be done using Apex code to define the custom queue and create a new object to hold the queue items.

In summary, the correct answer is D. Custom Objects, but with additional customization, it is possible to create a queue for custom objects in Salesforce.