A web-based service provider with a low risk appetite for system outages is reviewing its current risk profile for online security.
Which of the following observations would be MOST relevant to escalate to senior management?
Click on the arrows to vote for the correct answer
A. B. C. D.A.
The most relevant observation to escalate to senior management would be option D, a decrease in achievement of service level agreements (SLAs).
Explanation:
A web-based service provider with a low risk appetite for system outages must ensure that its systems and data are secure and available to users at all times. Any potential security risks that could lead to system outages, data breaches, or service interruptions should be identified and mitigated to maintain the service provider's reputation and customer confidence.
Option A - An increase in attempted distributed denial of service (DDoS) attacks, and Option B - An increase in attempted website phishing attacks are both potential security risks that could lead to system outages or data breaches. However, an increase in attempted attacks does not necessarily mean that the attacks were successful or that they posed a significant risk to the service provider's systems or data. While these observations should be monitored and analyzed, they may not require immediate escalation to senior management unless the attacks are successful or pose a significant risk to the service provider's systems or data.
Option C - A decrease in remediated web security vulnerabilities is a positive development indicating that the service provider is taking steps to address potential security risks. While the observation is relevant and should be communicated to senior management as part of regular reporting, it may not require immediate escalation unless there is a significant increase in web security vulnerabilities.
Option D - A decrease in achievement of service level agreements (SLAs) is the most relevant observation to escalate to senior management as it indicates that the service provider is failing to meet its commitments to customers. If SLAs are not met, it could lead to customer dissatisfaction, loss of revenue, and reputational damage. Senior management should be informed immediately so that appropriate actions can be taken to address the underlying issues and ensure that SLAs are met in the future.