Which of the following would be of MOST concern for an IS auditor evaluating the design of an organization's incident management processes?
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A. B. C. D.D.
As an IS auditor evaluating the design of an organization's incident management processes, the MOST concerning issue would be the lack of defined prioritization criteria (Option D).
The incident management process is an essential part of an organization's IT security program. It involves identifying, analyzing, and resolving security incidents and vulnerabilities. An effective incident management process enables organizations to minimize the impact of security incidents, prevent them from reoccurring, and reduce the overall risk of security breaches.
In the absence of clearly defined prioritization criteria, there is a risk that incidents will not be handled appropriately. For example, high-priority incidents may not receive the necessary attention, while low-priority incidents may be over-prioritized. This could result in the inefficient use of resources and may leave the organization vulnerable to high-risk security incidents.
In contrast, the other options listed as answers would also be a concern for an IS auditor, but not to the same extent as the lack of defined prioritization criteria. For example:
Option A: Metrics are not reported to senior management: Although this is a concern, it is not as critical as the lack of defined prioritization criteria. Reporting metrics to senior management is important for ensuring transparency and accountability, but it does not directly impact the incident management process's effectiveness.
Option B: Service management standards are not followed: This could be a concern as it could indicate a lack of adherence to industry best practices or regulatory requirements. However, it may not have a direct impact on the incident management process's effectiveness.
Option C: Expected time to resolve incidents is not specified: While this is a concern, it is not as critical as the lack of defined prioritization criteria. The expected time to resolve incidents is important for setting expectations, but it does not directly impact the incident management process's effectiveness if incidents are not prioritized correctly.
Therefore, the most concerning issue for an IS auditor evaluating the design of an organization's incident management processes is the lack of defined prioritization criteria.