Which three actions does the User Environment Manager Helpdesk Support Tool allow a desktop support engineer to perform? (Choose three.)
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A. B. C. D. E.BCE.
https://www.vmware.com/pdf/uem-860-helpdesk-admin-guide.pdfThe User Environment Manager (UEM) Helpdesk Support Tool is a feature in VMware Horizon 8.x that allows desktop support engineers to perform various actions related to managing user profiles in the virtual desktop infrastructure (VDI) environment. The tool is designed to make it easier for support staff to troubleshoot and resolve issues related to user profiles.
The three actions that the UEM Helpdesk Support Tool allows a desktop support engineer to perform are:
A. Backing up a profile archive: With this feature, the support engineer can take a backup of the user's profile archive, which contains the user's personalized settings and configurations. This backup can be used to restore the user's settings in case of any issues.
B. Searching and select users: The tool allows the support engineer to search for and select specific users based on their usernames or other identifying information. This makes it easier for the support staff to identify the user whose profile needs to be managed.
C. Resetting and restoring profile archives: This feature allows the support engineer to reset a user's profile archive to its default settings, or to restore a previously backed-up profile archive. This can help to resolve issues related to user profile corruption or other configuration issues.
In addition to these three actions, the UEM Helpdesk Support Tool also allows support staff to perform other tasks such as:
D. Restarting the (VMware UEM Service) FlexEngine service: This feature allows the support engineer to restart the FlexEngine service, which is responsible for managing user profiles and applying configurations. Restarting this service can help to resolve issues related to profile synchronization or other configuration issues.
E. Viewing FlexEngine logs: The tool also allows the support staff to view the logs generated by the FlexEngine service, which can provide valuable information about any issues or errors related to user profiles or configurations.
Overall, the UEM Helpdesk Support Tool is a powerful feature that can help support staff to manage user profiles more effectively and efficiently in a VDI environment.